Shipping and Returns
Dispatch
Masha packs and posts every order herself, within 1–3 working days. Everything goes tracked and insured from Slovenia.
Cost and time
| Destination | Shipping | Typical time in transit |
|---|---|---|
| Europe & UK | €6.86 | 2–10 working days |
| United States | €22 | 1–2 weeks, longer if held in customs |
| Canada | €22 | 1–2 weeks, 2–4 weeks or longer if held in customs |
| Australia | €14 | 1–3 weeks, longer if held in customs |
| Asia | €16 | 1–3 weeks, longer if held in customs |
| Rest of the world | €22 | 1–3 weeks, longer if held in customs |
Shipping is charged per order, not per pair — so a second pair in the same parcel costs nothing more to send.
Times are the carrier's estimates, not guarantees. Customs can add delays we cannot control.
Customs and import duties
Orders going outside the EU may attract import duties, taxes or handling fees when they arrive. Those are set by your country, payable by you, and we receive no part of them.
Returns — 14 days to change your mind
You have 14 days from receiving your order to tell us you want to withdraw from the purchase, for any reason at all. Then 14 days from telling us to send the pair back.
- Email support@sneakydeez.com with your order number.
- Send the pair back to Šentiljska cesta 41, 2000 Maribor, Slovenia.
- Return postage is yours, unless the pair was faulty or we sent the wrong one.
- We refund within 14 days of the pair reaching us, to your original payment method, including the standard outbound shipping you paid.
- The pair needs to come back unworn and in the condition you received it. Trying it on is fine. If it comes back worn, we may reduce the refund to reflect the loss in value.
Made-to-measure pairs are cut to your measurements and cannot be returned under the withdrawal right — we will say so clearly before you commit.
Faulty or wrong
If something is faulty, damaged in transit, or simply not what you ordered, tell us. We will repair, replace or refund it, and the return postage is on us. Your statutory rights are unaffected.
Lost parcels
Everything is tracked and insured. If tracking has stopped moving or your parcel has not arrived in a reasonable time, contact us and we will chase the carrier and sort it out.
Last reviewed 23 September 2026.